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No

Details

Whom to Inform

Responsibility

When

Com Media

Evidences

EXTERNAL COMMUNICATION

1

Connectivity Performance Meeting

Service Provider

Service Manager

1 week before schedule

Whatsapp/ Email / Video Conference

Email/Meeting Minutes

2

Manage Service Performance Meeting

Service Provider

Service Manager

1 week before schedule

Whatsapp/ Email / Video Conference

Email/Meeting Minutes

3

Connectivity Breakdown

Service Provider

Service Manager

After user report to IT / System notification

Email/ Phone

Email

4

Manage Service Breakdown

Service Provider

Service Manager

After user report to IT / System notification

Email/ Phone

Email

5

Training

Service Provider

Related Employee

1 month before schedule

Email / Video Conference

Email/ Training Form/Certificate

INTERNAL COMMUNICATION

1

Monthly Meeting

Related employees

Head of IT

1 week before schedule

Whatsapp/ Email / Video Conference

Email/Meeting Minutes

2

Major Incident Breakdown

All users

Head of IT

After incident occur

Email/Memo

Email/Memo

3

Incident/ Service Request

IT

User

After incident / When require

Manage IT Service Desk

Email

4

Maintenance Activity

All users

Head of IT

Minimum 3 working days before schedule

Memo

Memo

5

IT Awareness

Related employees

Communication Manager

Daily/Monthly/Quarterly

Quiz/ Wallpaper/ Screensaver/ Phishing Campaign

Result

6

Training

Related employees

Committee

Minimum 1 weeks before schedule

Email/ Video Conference

Email/ Attendance List

7

Management Review Meeting

Management Team

IMS Manager

1 week before schedule

Whatsapp/ Email / Video Conference

Meeting Minutes

8

Internal Audit

Related employees

Audit Team Leader

1 week before

Whatsapp/ Email

Audit Report/Audit Plan

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