No |
Details |
Whom to Inform |
Responsibility |
When |
Com Media |
Evidences |
EXTERNAL COMMUNICATION |
||||||
1 |
Connectivity Performance Meeting |
Service Provider |
Service Manager |
1 week before schedule |
Whatsapp/ Email / Video Conference |
Email/Meeting Minutes |
2 |
Manage Service Performance Meeting |
Service Provider |
Service Manager |
1 week before schedule |
Whatsapp/ Email / Video Conference |
Email/Meeting Minutes |
3 |
Connectivity Breakdown |
Service Provider |
Service Manager |
After user report to IT / System notification |
Email/ Phone |
|
4 |
Manage Service Breakdown |
Service Provider |
Service Manager |
After user report to IT / System notification |
Email/ Phone |
|
5 |
Training |
Service Provider |
Related Employee |
1 month before schedule |
Email / Video Conference |
Email/ Training Form/Certificate |
INTERNAL COMMUNICATION |
||||||
1 |
Monthly Meeting |
Related employees |
Head of IT |
1 week before schedule |
Whatsapp/ Email / Video Conference |
Email/Meeting Minutes |
2 |
Major Incident Breakdown |
All users |
Head of IT |
After incident occur |
Email/Memo |
Email/Memo |
3 |
Incident/ Service Request |
IT |
User |
After incident / When require |
Manage IT Service Desk |
|
4 |
Maintenance Activity |
All users |
Head of IT |
Minimum 3 working days before schedule |
Memo |
Memo |
5 |
IT Awareness |
Related employees |
Communication Manager |
Daily/Monthly/Quarterly |
Quiz/ Wallpaper/ Screensaver/ Phishing Campaign |
Result |
6 |
Training |
Related employees |
Committee |
Minimum 1 weeks before schedule |
Email/ Video Conference |
Email/ Attendance List |
7 |
Management Review Meeting |
Management Team |
IMS Manager |
1 week before schedule |
Whatsapp/ Email / Video Conference |
Meeting Minutes |
8 |
Internal Audit |
Related employees |
Audit Team Leader |
1 week before |
Whatsapp/ Email |
Audit Report/Audit Plan |
Authorized Software
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