Cannot Process Provisioning File' error message displayed.
This problem happen due the server issue, please submit IT Helpdesk report by following step.
Step 1. Login staff portal at 'http://staff.cp-malaysia.com' > 'Manage IT Helpdesk', to submit IT report.
Step 2. At 'Manage IT Helpdesk, submit report under 'SAP GUI' category.
Step 3. Make sure screenshoot of login error message have been uploaded. Click Submit. IT Personnel will get back to you after received IT Report.