1) IT Service Desk > Manage IT Incident > Click "View History"
2) Category dropdown & Incident / Service Request ID field display
3) Select the report Category or Search based on Report ID at Incident / Service Request field
4) Report display based on Track Incident / Service Request or selected category
5) Click "Thank You, I Can Settle It" button to cancel the report.
6) Status of the report will changed to "Closed"
7) Email received
