1) IT Service Desk > Manage IT Incident > Click "View History"
2) Category dropdown & Incident / Service Request ID field display
3) Insert Report ID
4) Click "Track" button
5) Report display based on the search Report ID
1) IT Service Desk > Manage IT Incident > Click "View History"
2) Category dropdown & Incident / Service Request ID field display
3) Insert Report ID
4) Click "Track" button
5) Report display based on the search Report ID