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Case 1: "Firewall authentication faild. Please try again" |
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This case happen when enter wrong password or login account username had been lock. |
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Solution : Submit report at "Manage IT Incident" under "Network and Internet Connections" catogery. |
For procudure of "Manage IT Incident" you can refer to the follwoing link : Manage IT Helpdesk |
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Case 2: "Sorry, user's concurrent authentication is over limir". |
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This case happen because there are same username is using and login in another device. |
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Solution : Submit report at "Manage IT Incident" under "Network and Internet Connections" catogery. |
For procudure of "Manage IT Incident" you can refer to the follwoing link : Manage IT Helpdesk |
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For further assistance may contact IT Support at 03-4027 1915 |